Housing Handbook

Section A - Housing Services:
As your landlord, the DoD Family Housing Office provides you the following services: making repairs to your quarters, entomology (insect and rodent control), refuse collection, government furnishings and appliance repairs.

Section B - Resident Responsibilities:
Policies, standards and guidelines include: three-strike policy, grounds care, appearance standards, energy conservation, environmental protection and rules that apply to guests.


Section C - Fire Protection:
Fire protection, evacuation and fire reporting procedures.


Section D - Security:
Military/security police services, law enforcement jurisdiction, social visits, host country jurisdiction, and parking.


Section E - Residential Activities:
Good neighbor practices, business enterprises, pet control, yard sales, and prohibited activities.


Section F - Self-Help:
Procedures, authorized projects and self-help retention guidelines.

Section G - Tower Living:
Highlights the unique aspects and policies that accompany "Tower Living".



Section H - Termination of FH:
Cleaning and clearing quarters, termination inspections and TLA information.

Attachment 1 - Handy Cleaning Tips

Attachment 2 - Okinawa Recycles Flyer The DoD Family Housing staff is available to assist you with any problems or concerns that may arise during your stay here on Okinawa:


Kadena Housing Office 634-0582
Foster Housing Office 634-6234
Kinser Housing Office 637-3736
Courtney Housing Office 622-7317



SECTION A - HOUSING SERVICES
The 18th Civil Engineer Group's primary responsibility for maintenance and repair of your unit includes refuse collection and disposal, termite and pest control treatment and fire prevention/protection (on Kadena AB only).

1. INITIAL INSPECTIONS:
After you have moved into your home, a housing inspector will perform an initial inspection of your quarters with you. The purpose of this inspection is to brief you on your responsibilities while living in FH and document any existing discrepancies pertaining to the unit, furniture and/or appliances.

2. MAINTENANCE, REPAIRS AND LOCKOUTS:
Housing Maintenance Service Call, located in Building 1473, is your point of contact for all home service requests for maintenance or appliance repairs as described below.

2.1. When you place a service call, a housing maintenance specialist will provide you with a job order number. Please write this job order number down for future reference to your service call. You will be contacted at a later time for an appointment to complete the task. There are two categories of services: emergency and routine. The category determines when the service will be accomplished. Service Call: 634-HOME (634-4663) Service Call is staffed 24 hours a day

2.1.1. Emergency service calls are work requirements that receive immediate attention. Maintenance will respond or fix the problem within 24 hours. Routine service calls will be responded to within 2-5 working days. Examples of emergency requests follow:

2.1.1.1. Problems that could cause loss of life or major property damage.

2.1.1.2. Serious damage affecting health, safety or security.

2.1.1.3. Complete utility failure of electricity, water or sewage. Complete failure of the heating and cooling plant is considered an emergency.

2.2. Appliances such as refrigerators, washers, dryers and dishwashers are government furnished and serviced. If you have any problems with your appliances, do not attempt to make repairs yourself, contact Service Call.

2.3. We highly recommend occupants leave a key to their unit at our 24-hour service call section. Service call will maintain spare keys for housing units. Occupants may borrow the spare key to let themselves back into their quarters.

3. REFUSE COLLECTION AND DISPOSAL:
Each housing area has a different refuse and recycling pick-up day. During your initial inspection, you will be given the current schedule for your area. If you are experiencing any interruptions in your refuse collection service, please contact 18 CES service contract section, located in Building 1460:

Service Contracts 634-7312

3.1. With the exception of the tower units, two trash cans with lids are provided for each FH unit. Please place your trash in plastic bags before placing it into the trashcans. Trash and garbage exceeding trash can capacity must be placed in appropriate containers (plastic bags, bundles, etc.) and brought to curbside the morning of pick-up service. Residents are responsible for cleaning their cans and securing them during typhoons. Replacement cans or lids are available at Eagle Hardware and Eaglette self-help stores:

Kadena Eagle Hardware Bldg 1474 634-3469
Foster Eaglette Bldg 5641 645-3099
Kinser Eaglette Bldg 424 637-2533
Courtney Eaglette Bldg 4118 622-5003

3.2. The removal and disposal of dead animals found in all housing areas during duty hours, Monday through Friday, is the responsibility of 18 CES Entomology, 634-7258. On weekends and holidays contact:

Kadena 634-1961
Marine Corps Camps 645-3443/7441

3.3. Deceased pets may be dropped off at the Kadena Veterinary Service Clinic, Building 731. Please contact the clinic for information concerning preparation of the animal prior to drop off. Karing Kennels, Building 54300, will accept live, unwanted pets for a minimal fee per animal. For additional information contact:

Kadena Veterinary Service 634-2140 or 634-0705
Karing Kennels 632-4062

4. INSECT CONTROL (Entomology):
Insect control of minor pest problems is the responsibility of FH residents. Occupants with infestation beyond control should contact Entomology for treatment and guidance. Entomology is located on Kadena AB in Building 6207:

Entomology 634-1961

5. GOVERNMENT FURNITURE/APPLIANCES:
You must report unserviceable furnishings to Furnishings Customer Service (Bldg 217, Kadena Air Base) within seven calendar days of receipt. You may verify the furniture condition with a housing inspector during your move-in inspection.

Furnishings Customer Service 634-0204/1625
Kadena Furnishings Self-Help 632-4309
Kinser Furnishings Self-Help 637-1516


5.1. Furnishings are issued based on your particular entitlements. Occupants are responsible for the care and cleaning of their furniture. Protect upholstered furniture and mattresses from stains and pet damage. You will be charged for any damages beyond normal wear.

5.1.1. Unserviceable furniture will be exchanged at no cost to residents, unless it has been damaged by occupant abuse or neglect. In this case, residents will be held financially responsible. Occupants may be required to clean upholstered furnishings prior to PCS.

5.1.2. Do not exchange furnishings with other individuals without first contacting Furnishings Management Customer Service.

5.1.3. Do not leave government furniture outside of your quarters at any time.

5.2. If you are not ready to receive furnishings on the scheduled delivery day or miss your scheduled appointment, you will be charged $50.00 (subject to change) for the delivery cost. Government issued appliances are government serviced and maintained, contact Housing Service Call, 634-HOME (634-4663), for additional guidance. Transformers are supplied to our off-base residents (when available). They are available through Furnishing Warehouse 3; limit of 2 per off-base resident.

6. NAMEPLATE:
Kadena single unit/multiplex unit occupants may get metal letters for their unit nameplate at Eagle Hardware. Tower occupants and all other FH residents are provided a nameplate but occupants must provide their own lettering.

7. SELF-HELP STORE:
Eagle Hardware is the FH self-help store. Items are available free of charge in Building 1474 on Kadena AB for help with minor home repairs and improvements. Other self-help stores, "Eaglettes", are located at Camps Foster, Kinser, and Courtney. You can visit Eagle Hardware regardless of where you live.

Eagle Hardware
Bldg 1474 (Kadena)
634-3469

Foster Eaglette
Bldg 5635
645-3099

Kinser Eaglette
Bldg 424
637-2533

Courtney Eaglette
Bldg 4118
622-5003

SECTION B - RESIDENT RESPONSIBILITIES

8. THREE-STRIKE POLICY:
Non-compliance of exterior appearance standards referenced in paragraph 14 will result in a written citation. If a housing occupant receives three citations within a 12-month period, they may be evicted from Government quarters and possibly have their family members returned to the United States.

9. LEAVE OR EXTENDED TDY:
In the event you will be absent from your quarters for five days or more, designate someone over 18 years of age with SOFA status to check on your unit. In extended absences, make arrangements with someone to manage your yard care. Please notify the housing office and security police in writing of your extended absence, include name, address and phone number of the person you have designated to oversee the normal day-to-day responsibilities and well being of your unit (a power of attorney is also recommended). This will provide a point of contact for any emergencies that might occur during your absence.

10. LIABILITY FOR DAMAGE TO FAMILY HOUSING, EQUIPMENT AND FURNISHINGS:
Residents of FH are liable for loss or damage to government property, including the FH unit, when damage is caused by abuse or negligence of the sponsor, dependents or the sponsor's guests. Damage to government property beyond reasonable wear and tear is the resident's responsibility. Reasonable wear and tear is defined as "wear and tear that results from normal everyday living." While the maximum liability is limited to one-month basic pay in cases of simple negligence, sponsors are liable for the full amount of damages or loss in cases of gross negligence.

10.1. Insurance:
You should consider purchasing commercial insurance to protect your personal belongings in case of a major loss. A common policy for this coverage would be a renter's policy, which would cover your personal property as well as personal liability for government property. Information about the replacement value of your quarters and government property can be obtained from a housing assistant. Direct more specific questions to your insurance company or your service's legal office.

11. ENERGY CONSERVATION:
Island living requires everyone's help to conserve resources where and when practical. Please do your part to help conserve energy and natural resources.

11.1. Water:
Okinawa's water supply is heavily dependent on rainfall. Residents are requested to conserve water daily. Occasionally, water is rationed due to the limited supply. During water rationing, restrictions are placed on water usage such as washing cars and filling wading pools. Watering lawns is prohibited at all times.

11.2. Heating and Air Conditioning: Recommended temperature settings for heat and air conditioning are as follows:

Heat, 21°C (70°F) and air conditioning, 26°C (78°F).

11.2.1. Heating Season: Heat will be activated when the daily low temperature average for a period of seven consecutive days is below 15°C (59°F). Activation will begin no later than 5 January. Heating will be deactivated when the daily low temperature average for a period of five consecutive days is at least 15°C (59°F). Deactivation shall begin no later than 15 March.

11.2.2. Air Conditioning Season: Air conditioning will be activated when the daily high temperature average for a period of five consecutive days is at least 24°C (75°F). Activation shall begin no later than 15 April. Air conditioning will be deactivated when the daily high temperature average for a period of seven consecutive days is below 24°C (75°F). Deactivation shall begin no later than 15 December.

11.3. Electricity:
Do not leave outside lights on during daylight hours. During the holiday season, outside lighting should not be left on throughout the night; turn off at 2200 hours. Holiday lights and external decorations should be removed by 3 January.

12. ENVIRONMENTAL PROTECTION:
Disposal of engine oils, engine coolants, car grease, car batteries, and other similar products can be done at the Auto Hobby Shop or AAFES garage. Please do not pour into plumbing, drainage systems, or on the ground. Burning of leaves or refuse is prohibited in all housing areas.

12.1. Recycling: Recycling is a mandatory program in FH. The following items are recyclable and should be placed at curbside by 0800 on your recycling day:

Glass (anything glass, any color, except mirrors, ceramics and painted glass)
Metal Cans (aluminum & steel only - aerosol cans not allowed)
#1 Plastic "P.E.T." or "P.E.T.E" bottles (clean, no labels, no caps)
#2 Plastic Containers (clean, no labels, no caps)
#6 Plastic (Styrofoam packing material, to-go boxes, food containers, etc...)
Clean Aluminum Foil (wash off food)
White Paper (computer or bond)
Colored paper and Cardstock Magazines and catalogs Books (tear off hard covers)
Envelopes (no plastic windows)
Newspaper Packing and shipping paper
Cardboard and brown paper bags (corrugated cardboard only...flatten)
Scrap metal (Bikes, BBQ grills, car rims, metal lawn furniture, wire, anything metal!)
Wood pallets

For More Recycling Information contact:
Kadena Recycle Center 634-2833
Foster Recycle Center 645-3139
718 CES Environmental Flight 634-2600

12.1.1. Recycling Schedule:
See attachment #2 for the recycling pickup schedule.

12.2. Hazardous Household Items Exchange: The Household Hazardous Material Exchange Program was developed to help prevent hazardous chemicals from entering the environment. This free and unlimited program to collect and reissue household chemicals is operated through Eagle Hardware.

12.2.1. To drop off a household chemical, the item must be in its original container and have a legible English label. The container must be in good condition. Take the items to Eagle Hardware. DO NOT drop items off after business hours.

12.2.2. To pick up items, ask Eagle Hardware personnel for assistance. They will show you the items currently in inventory. You must have a valid US identification card to pick up products. Return all unused portions back to the program monitor.

12.2.3. The following materials can be safely flushed down the drain with plenty of water:

Aluminum Cleaners
Window Cleaner
Hair Relaxers
Bathroom Cleaners
Toilet Bowl Cleaners
Permanent Lotions
Expired Medicine
Disinfectants
Drain Cleaner
Rust Remover
Alcohol Base Lotion
Water Based Glue
Photographic Chemicals
Tub & Tile Cleaner
Ammonia Base Cleaners
Paint Stripper (lye base)

12.2.4. The following materials can be safely disposed of with your regular household trash. Place the materials in a plastic bag with sawdust, kitty litter, rags or shredded newspapers before putting into your trashcan:

Aerosol Cans (empty)
Floor Care Products
Art Supplies
Car Wax (with solvent)
Varnish Nail Polish
Furniture Polish
Moth Balls
Fiberglass Epoxy
Metal Polish (with solvents)
Bug Sprays
Fertilizer
Shoe Polish
Oven Cleaner (lye based)

12.2.5. The following materials are considered hazardous and require special handling. Call the 718 CES Environmental Flight, 634-2600 for disposal guidance:

Used Antifreeze
Auto Battery
Gasoline
Kerosene
Paint Stripper
Turpentine
Wood Preservatives
Ammunition
Formaldehyde
Paint Brush Cleaner (with solvent)
Propane Tank/Cylinders
Pool Chemicals
Insecticides
Rodent Poisons
Herbicides
Old Smoke Detectors
Lighter Fluid Gun
Cleaning Solvents
Dry Cleaning Solvents (with solvent)
Motor Oil
Transmission Fluid
Brake Fluid
Cuffing Oil
Diesel Fuel
Fuel Oil
Paints Primer
Misc. Oil

13. MOLD AND MILDEW CONTROL:
Okinawa's humid climate requires housing residents to pay special attention to mold and mildew in their quarters. Additional handy household cleaning tips can be found under Attachment 1.

13.1. Air conditioning and heating unit filters are government furnished. Filters are available through Eagle Hardware. Filters should be inspected, changed or cleaned once each month. Check the drain pan for debris accumulation and keep the drainpipe clear. Regular maintenance of your filters will help prevent the build-up of mold and mildew. If craftsmen are sent out to repair your unit and it is found that lack of maintenance by the occupant is the cause of the problem (dirty filters or drain pans), occupants will be charged for the service call. The minimum fee is $50.00.

13.2. Use exhaust fans only while cooking or using the bathroom. Continually running exhaust fans removes cool dry air from your house and replaces it with warm moist air from outside, causing mold and mildew. Leave the window open while showering.

13.3. Clean the dryer lint screen after each use; check the exhaust hose for kinks and holes.

13.4. If you see mold starting to grow, clean the affected area with a solution of bleach and water. Several treatments may be required before the spores are killed.

14. EXTERIOR APPEARANCE STANDARDS:
A housing inspector will review your yard boundaries at your initial inspection. Inspectors will conduct periodic area inspections to ensure appearance standards are met. The following standards pertain to area appearance and are provided as guidelines.

14.1. Grounds Care:
Because water conservation is a necessity here on Okinawa, watering lawns is prohibited. You may water newly seeded areas, plants and flowers.

14.1.1. Lawn Mowing:
All lawns within 80 feet of your quarters and midway between two quarters that are less that 160-feet apart, must be mowed, edged and have the shrubbery trimmed. If a housing unit sits on a street, the residents are responsible for maintaining and policing the area out to the middle of the street including the gutter. Mowing the lawn should be accomplished as necessary to maintain a neat appearance. The desired standard is for grass to be no more than 3-inches tall. Lawn care equipment is available for use from Eagle Hardware or may be rented at Outdoor Recreation.

14.1.2. Edging and Trimming:
Edge the sidewalk, driveway, curbside, and patios as well as trim the grass around the foundation, doorsteps, fence and garbage area. Remove grass in the cracks and crevices of the sidewalk, curbside, and in your assigned parking space.

14.1.3. Trees/Bushes/Shrubs/Hedges:
Should not exceed 6-feet in height in any area. Any bushes or shrubs that block the view of traffic or cause a safety hazard need to be maintained at a 3-foot level. All bushes in the front yard should be maintained at a 3-foot level. Trees cannot be trimmed, cut down or removed from any family housing area without an AF Form 332 approved by the Base Civil Engineer.

14.1.4. Flowers and Plants:
Ensure plants are not of a poisonous nature. Flowerbeds can be planted around the house or patio area no more than 3 feet from the unit. Eagle Hardware provides free-issue flowers, shrubbery, trees, and potting soil to housing residents on a limited basis.

14.1.5. Electricity:
Do not leave outside lights on during daylight hours. Holiday lights and external decoration should be removed by 3 January.

14.1.6. Pets: Yards must be cleaned up after pets and pet feces must be removed daily.

14.1.7. Steep Inclines:
Contact the housing facility section in your area for guidance if you cannot safely maintain your lawn or it has a sloped area larger than 240 square feet with a 30% grade.

Kadena Housing Facilities 634-1427
Foster Housing Facilities 634-6234
Kinser Housing Facilities 637-3736
Courtney Housing Facilities 622-7317

14.1.8. Patios:
Neatly maintain patios. Secure large items in the event of a typhoon.

14.1.9. Fences:
Edge the perimeter of the fence and inspect for loose wire and sharp edges.

14.1.10. Heavy Picnic Tables, Chairs, & Barbecue Grills:
Occupants living on the second floor of multiplex units may place these items on their assigned front yard. Occupants living in multiplex units that have a three-sided enclosed patio may place these items on the front patio area. Occupants of other type units must place items on the back patio.

14.1.11. Lightweight Folding or Plastic Lawn Furniture:
Must be stored on the back patio or storage area when not in use.

14.1.12. Swing Sets:
Should be anchored and are authorized in back yard areas only. If digging is required, an AF Form 332 must be submitted first. Rope swings are not permitted in FH.

14.1.13. Bicycles:
Must be stored on the patio or in the storage shed if available. They may also be stored under multiplex stairwells.

14.1.14. Wading pools:
The maximum size authorized is six feet in diameter by twelve inches deep. Children must be supervised at all times when playing in a wading pool. When the pool is not being used, it must be emptied and stored.

14.1.15. Toys:
If your yard is of adequate size, large items such as plastic playhouses, swing sets, gym sets, etc., may be placed in the back yard. Occupants who live on the second floor of multiplex units who have a portion of the front yard as their yard may place items in the front yard.

14.1.16. Debris:
Pick up trash; store toys and other small items when not in use.

14.1.17. Multiplex Stairwells:
Only lawn mowers and bicycles can be stored under the stairwells.

14.2. Vehicles:
Due to environmental and safety regulations, vehicles cannot be repaired on streets, driveways, or in parking spaces. Maintenance can be accomplished at the Auto Hobby Shop.

14.2.1. Motorcycles and Other Motorized Vehicles:
Must be parked in an authorized parking space only. They may not be parked or stored on front or back patios. At no time may they be stored indoors.

14.2.2. Parking Stalls:
Sweep or hose down your parking stall/area, remove weeds and dispose of litter.

SECTION C - FIRE PROTECTION

15. INSTRUCTION ON PREVENTION:
The Housing Office is responsible for instructing residents on the procedures to follow in case of a fire. This briefing is given during in processing at the Housing Office. The sponsor should then instruct their family on safe fire protection procedures. If you have any questions on fire safety, please contact fire prevention:

Kadena Fire Prevention 634-4290
Foster Fire Prevention 645-2566
Kinser Fire Prevention 637-3312
Courtney Fire Prevention 622-7417

16. FIRE EVACUATION PLAN:
A home fire evacuation plan should be made with primary and alternate routes of escape. Establishing and practicing your escape plan as a family activity can save the lives of your loved ones. The fire department should be made aware of handicapped family members.

17. SMOKE DETECTOR:
Each housing unit is equipped with a smoke detector. An inspection of the smoke detector will be performed during the change of occupancy. To help ensure your safety and that of your family, please perform an operations test of the detector at least once per month. This is a simple procedure and only takes a few minutes. Push the button on the detector and hold for 10 seconds. The alarm will sound and then shut-off (automatically) very shortly thereafter. Should your detector become faulty, please contact 634-HOME. Please note these are not battery-operated smoke detectors. They are wired directly into the unit's electrical system.

18. GASOLINE STORAGE:
Flammable items such as gas, paint, kerosene, etc., should never be stored inside the home. The use of portable kerosene space heaters is prohibited in family housing.

19. BARBECUE GRILLS:
Grills should be kept free of building overhangs and at a reasonable distance from all combustible structures. Ensure coals are cool to the touch before placing in a garbage bag and disposing.

20. CLOTHES DRYERS:
Check and clean clothes dryer lint traps after each use. Lint buildup causes a fire hazard and decreases the productivity of your dryer. Keep the dryer hose clean and free of kinks. Plastic articles should never be placed in the dryer.

21. FIRE SAFETY:
Unattended cooking is the number one cause of housing fires. For your safety and that of your family, NEVER LEAVE COOKING UNATTENDED! When cooking with grease (or anything that produces its own grease) and a fire occurs, cover the burning pan with a lid or cookie sheet, turn off the appliance and call the fire department. Never use water on a grease fire! DO NOT ATTEMPT TO MOVE THE PAN!

21.1. Never leave burning candles unattended. Do not place burning candles on or under the bathroom vanity, you will be held liable for damages.

21.2. If a fire is caused due to careless actions on the part of the occupant they may be held liable for damages.

22. FIRE REPORTING:
DIAL 911 and give the operator your name, house number/street and phone number. If possible, stay on the line until you are sure the information has been received correctly. **Report all fires regardless of the size**

SECTION D - SECURITY

23. SECURITY/SECURITY FORCES:
The Installation Commander/Camp Commander is responsible for all base property. Routine patrolling of the housing areas is accomplished on a 24-hour basis. All inquiries concerning law enforcement should be directed to security forces at the numbers indicated below. Marine Corps Military Police exercise law enforcement jurisdiction in all housing at Camps Courtney, McTureous, Kinser, Foster, and Lester. The 18th Security Forces Squadron handles all law enforcement matters at Kadena Air Base, Chibana, and O'Donnell Gardens.

Kadena Law Enforcement 634-2476
Foster/Lester/Plaza Military Police 645-7441
Kinser Military Police 637-3500
Courtney/McTureous Military Police 622-9690

23.1. Social Visits:
Family housing is intended for use by sponsors and their authorized dependents. Multiple occupancy by more than one family is not authorized. Social visits are considered bona fide when they are 30 days or less. The Commander may authorize exceptions. Sponsors are responsible for the actions of their guests.

23.2. Fireworks, Firearms, and BB Guns:
Fireworks, firearms, and BB guns are prohibited in all housing areas.

23.3. Parking:
Generally, only one parking space is provided to each housing unit. Additional vehicles and visitors may park in unassigned or visitor slots. You may not park automobiles, motorcycles, trailers, campers, or boats on lawns or common grounds or within 20 feet of a crosswalk or fire hydrant. Parking is prohibited next to yellow curbs or other posted "No Parking" zones. When conflicts over parking cannot be resolved among housing residents, Military/Security police will render decisions based on Installation/Camp rules.

SECTION E - RESIDENTIAL ACTIVITIES

24. GOOD NEIGHBOR POLICIES:
Be considerate of your neighbors. Excessive noise is the most frequent complaint brought to the attention of the housing office. When problems occur, residents should attempt to resolve noise complaints among themselves. If this does not resolve the problem, it may be necessary to contact Security Forces/Military Police on the installation/camp where you live.

24.1. Quiet Hours:
Quiet hours are between 2200 and 0600 during weekdays and 2400 to 0600 on weekends.

24.2. Parties:
Many complaints can be avoided by informing your neighbors prior to having a party. Be considerate and ask them to let you know if things get too noisy. Make an effort to keep noise to a minimum.

24.3. Excessive Stereo and Television Volumes:
Please make every effort to keep the volume on your TV or stereo at a reasonable level.

24.4. Conduct and Behavior:
Behavior that causes a response by law enforcement is considered serious. In severe cases the sponsor or family member could be evicted from base housing.

25. YARD SALES:
Yard sales are prohibited in all housing areas. To participate in the Chibana Flea Market or Courtney Flea Market contact Kadena Outdoor Recreation.

Outdoor Recreation 634-2811
Courtney Flea Market 622-7450

26. BUSINESS ENTERPRISES:
Some businesses may be conducted from your unit. The Kadena housing office maintains the forms and instructions for acquiring permission to operate a business. For specific guidance please call your local Base Legal or Camp Services Office.

27. GAMBLING:
Games of chance where money exchanges hands are illegal in housing. This includes games that pay a "percentage" or "donation" to the house.

28. SOLICITATION IN FAMILY HOUSING:
Fund raising, scout activities, school sales, etc., require prior written approval submitted through the FH office to the Installation/Camp Commander. Contact your local Base Legal or Camp Services Office for official guidance.

29. PLAYGROUNDS:
Playgrounds are provided for your children's enjoyment and safety. Please ensure your child is protected by not permitting them to play in the street. Respect each other's privacy and keep your children and pets in your own yard. For information regarding playgrounds, call the Housing Facility Section at 634-1427. 30.

PETS:
Farm, ranch, or wild animals are prohibited in family housing areas. Breeding or raising animals for shows or commercial purposes is prohibited. Operating a commercial-type kennel in government housing is prohibited. There is a maximum of two pets (cats/dogs) allowed per household. A litter may be kept for seven days after the age of mandatory registration has been reached. For information regarding mandatory registration, call Veterinary Services at 634-2140.

31. PET CONTROL:
Pets left outside must be in a fenced yard or on a leash in the yard directly attended by the housing occupant.

31.1. To prevent unsanitary conditions, you are required to clean up after your pets and remove feces daily. Pets are not allowed in parks or playground areas. When being walked, pets must be kept on a leash and the owner must remove pet's feces.

31.2. Make every effort to ensure your pet does not become a neighborhood nuisance due to excessive barking or invading the privacy of others. Stray pets may be reported to Animal Control:

Kadena Animal Control 634-2474
Foster Animal Control 645-3443
Kinser Animal Control 645-3443
Courtney Animal Control 645-3443

SECTION F - SELF-HELP

32. SELF-HELP PROJECTS:
Self-help projects are a means of allowing residents the flexibility of improving, decorating and making minor improvements to their quarters. It provides an opportunity for you to personalize your unit. Self-help work cannot, however, generate additional maintenance or repair costs. Completion and approval of AF Form 332, Base Civil Engineer Work Request, is required prior to beginning self-help projects. To gain approval, submit a completed 332 to any housing office. Coordination with different organizations and services may be required when completing the AF Form 332.

33. AUTHORIZED SELF-HELP PROJECTS REQUIRING AF FORM 332:
The following information concerning authorized self-help items is provided as a guideline. More detailed requirements for these projects are available at Eagle Hardware.

33.1. Chain Link Fence:
A drawing where the fence will be installed must accompany the AF Form 332. Only chain link fencing is authorized. Fences must have a top rail and measure four feet in height. If fencing at the quarters is adequate and approved by the inspector at your pre-termination inspection, it can be transferred to the next resident.

33.2. Patios:
Additions to existing patios are not authorized. You may construct a patio if none exists at your quarters. Bamboo materials are not authorized.

33.3. Ceiling Fans:
Are not authorized for use in the Towers due to the type of ceiling construction.

33.4. Vanities:
Are authorized for units that did not come equipped with one.

33.5. TV Antennas/Satellite Dishes:
Antennas may be retained and transferred to the next resident if they are in good condition.

33.6. Storage Sheds:
Only prefabricated metal type, wooden or Rubbermaid sheds in earth tone colors are authorized. The shed cannot exceed 10 feet by 10 feet and must be well anchored. Sheds may be transferred to the next resident. A design or drawing where the shed will be installed must accompany the AF Form 332.

33.7. Basketball Goals:
Basketball goals are authorized in back yard areas only.

33.8. Flower Beds:
If construction requires hole digging greater than 4 inches in depth, an AF Form 103 is required.

34. PAINTING INTERIOR WALLS:
Changing or altering color of paint is authorized in FH on a limited basis using light colors. Painted walls must be returned to their original color prior to departure unless the incoming occupant agrees to accept the room color "as is". Painted walls, wallpaper, wallpaper borders, and stenciling will not be painted by maintenance if being accepted "as is".

35. DISPOSITION OF IMPROVEMENTS:
The incoming resident may accept and sign for changes made to the quarters, such as painted walls, wall paper, wall paper borders, stenciling, carpets, fences, and storage sheds.

35.1. The outgoing and the incoming occupant must complete a letter of conveyance, declaring which items they will assume responsibility. The conveyance letter certifies the incoming occupant fully understands and accepts responsibility for changes already made, and agrees to return the quarters to its original condition if the next occupant does not accept the changes.

35.2. Any disputes about conveyance of self-help items are the responsibility of the outgoing occupant to settle before the final inspection.

SECTION G - TOWER LIVING

36. HOUSING INSPECTORS:
The Housing Inspectors are responsible for monitoring the cleaning contractor's performance, managing the Senior Resident program, and conducting inspections of the Towers. Housing Inspectors are also available to answer questions and help resolve problems:

Kadena Inspector: 634-0582
Foster Inspector: 645-6234
Camp Kinser Inspector: 637-3736
Camp Courtney Inspector: 622-7317

37. RESIDENT RESPONSIBILITIES:
With few exceptions, Tower residents have the same responsibilities as other FH residents. Listed below are policies and guidelines that are unique to Tower living.

37.1. During air-conditioning season, please make every effort to keep the lobby doors and windows to your apartment closed.

37.2. Smoking is prohibited in the entrance to Towers, common areas, lobbies, hallways, stairways, elevators, etc. Please dispose of your cigarette butts properly.

37.3. Refuse Collection & Disposal:
Trash pick-up is conducted at least three times a week. The refuse collection room is located on the first floor of each Tower. When using the refuse collection room, trash must be put into plastic bags, tied, and placed in the trashcans provided. Do not block the doorway with your trash, or throw it into the room from the doorway. The refuse collection room is not a play area. Parents who assign trash responsibilities to their children must ensure the children are capable of performing this duty and follow the guidelines provided above. Custodial personnel are not responsible for carrying out resident's trash.

37.4. Recycling:
Plastic recycling bags may be picked up at the Eagle Hardware self-help store. Place recyclable items into separate bags and put them in the recycling area in the garbage room. Boxes should be broken down flat prior to being placed in the recycling area of your garbage room. See recycling handout for additional information at Attachment 2.

38. SENIOR RESIDENT PROGRAM:
Each Tower has one person who is appointed as the Tower Senior. Each floor has a designated Floor Senior. These occupants are appointed based on rank, date of rank, and DEROS. Alternates (the next senior ranking person) will assume this appointment if the designated senior is absent from the base in excess of 72 hours. Floor Seniors are the first point of contact for neighbor disputes. If additional assistance is required, contact the Tower Senior. Names of the Tower Seniors are listed on the first floor bulletin board.

39. CARE OF INTERIOR/EXTERIOR AREAS:
The following information provides recommendations and clarifies specific responsibilities of tower occupants.

39.1. Ceilings:
Hanging items from ceilings such as plants, ceiling fans, or lamps are not allowed. The ceilings are not designed to hold additional weight.

39.2. Balconies:
Each apartment has two balconies; one located off the living or dining room area and another located off the master bedroom. You may barbecue and keep outdoor furniture, plants, toys, etc. on the balcony located off the living or dining room area. The balcony off the master bedroom is part of your fire escape; therefore, you may not place items there or barbecue in this area.

39.2.1. You may not hang items from the railings of the balconies, the ceiling above the balconies, or suspend items above the level of the balcony railings. Outside balcony lights should be turned off during daylight hours. Drains located on balconies should be kept clear at all times. NOTE: DO NOT drop/throw items, pour substances, or shake rugs from balconies.

39.3. Doors:
Exterior doors and surrounding areas should be kept clean of all finger smudges and marks. Residents are responsible for maintaining and keeping their outside front door, doorbell, and name plate areas clean. All personal items such as nameplates and signs can be placed on doors with adhesive backed hooks or tape.

39.4. Hallways:
You are not permitted to store any items in the hallway.

39.5. Holiday and Special Occasion Decorating:
Residents may decorate individual doors. Please use scotch tape or adhesive backed hangers for placing decorations on doors. Never use hot glue on any surface. During the Christmas season, balconies may be decorated with lights. Lighting may not be hung from exterior concrete walls. Decorations are authorized for use in recreation rooms and may be hung from ceilings only using thumbtacks.

39.6. Control of Children in the Towers:
Sponsors are responsible for the actions of their children at all times. Acts of vandalism are not acceptable. Playing, running, wrestling, skateboarding, roller-skating/blading, riding bicycles, etc., in hallways, lobbies, and driveways is prohibited at all times.

40. PETS:
Dogs and cats are not allowed in the Towers at any time. You may have aquariums and small caged animals such as birds, hamsters or gerbils in your unit. Visitors are not allowed to bring pets into the Towers. No other pets of any kind may be brought into or kept in or around the building at any time.

41. ELEVATORS:
Each Tower has two elevators. The larger of the two is considered the freight elevator. If you move large items such as furniture, please use the freight elevator. Caution your children not to jump up and down in the elevators; this type of motion can cause elevators to stop between floors. Each elevator has an emergency telephone, which is tied directly to the fire department. If the elevator malfunctions, pick up the telephone receiver and dial the fire department to advise them of the situation. If keys should be lost in elevator shafts, the owner must wait until the next scheduled service to retrieve them, or pay a service charge of at least $180.00. Smoking is not permitted in the elevators.

42. PARKING:
Your car should be parked in authorized areas only. At no time should a vehicle be in the fire lanes located beside each building. The drive-through areas located in front of each building are to be used for vehicle loading and unloading only, not to exceed 15 minutes. All other parking is prohibited in these areas.

43. FIRE PROTECTION AND TOWER FIRE EVACUATION:
If the fire alarm system sounds, all residents of towers should exit their quarters through the smoke-free stairways located off of the master bedroom that leads to the ground floor. This stairway is to be used strictly for emergency evacuations. The main stairway may be used as an alternate means of evacuation. Lighted exit signs and emergency lighting are provided at each floor level to show where the exits are located. Remember, do not use elevators as fire exits! If the fire is in your quarters and you are unable to exit by the smoke-free stairway or main stairway, go out onto the balcony adjacent to the living room, close the sliding glass doors, and await assistance from the fire department.

44. FIRE PREVENTION:
The smoke-free stairways and balconies connected to your apartment are not to be used for storage or as play areas for children. These balconies and stairways are intended to provide a safe exit in emergencies. After you are out of your quarters and inside the smoke-free stairway, the door will automatically close and lock. You will not be able to return through this door.


44.1. Doors to the smoke-free stairway should never be left opened. These stairways are designed to be completely fire and smoke free to provide the safest means of evacuation for all residents from any floor. Propping them open may allow smoke and/or fire to enter the stairway, making them unsafe.


44.2. Smoke detectors are located in each room of your apartment. Smoke detectors are also located in the hallway.


45. FIRE EXERCISES:
Upon notification from the fire department of an impending fire exercise, the Housing Office will place a notice on the official bulletin board located on the first floor.

46. ROOFS:
Access to the roofs is at the discretion of the Installation/Camp Commanders. The roofs of the towers are off limits to children under 18 years of age at all times.

47. STORAGE AREAS:
Storage rooms may be used to store items that will not be used often, such as stereo boxes and garden tools. Mark all items clearly with your name and apartment number. Place small items in a box. You may not store base furniture in the storage rooms. Flammable items such as petroleum products or paint cannot be placed in storage rooms. NOTE: Housing management is not responsible for loss or theft of items in the storage rooms.

48. RESIDENTIAL ACTIVITIES:

48.1. Car Washing:
The designated area outside the refuse collection room may be used to wash your vehicle. No long-term parking or other car maintenance (changing oil, tires, or waxing) is allowed in this area. The hose and water faucet in the refuse collection room are primarily for custodial use, with the custodial personnel having priority.

48.2. Bulletin Boards:
The Housing Office must approve all flyers, information letters, and notices placed on "occupant use" bulletin boards. Each Tower has a "For Official Use Only" bulletin board on the first floor. Items affecting all residents will be placed on this board. Please check periodically for official notices.

49. MULTI-PURPOSE ROOM:
Each Tower has a multi-purpose room located on the first floor, with the exception of buildings 858 and 859 on Camp Kinser, and 4506 on Camp Courtney. The housing office has overall responsibility for multi-purpose rooms. Sponsors are held accountable during the time they signed for a key to the multi-purpose room, and must be present at all times during usage. You must reside in the Towers to have use of the multi-purpose room or to sponsor any group usage.

49.1. Multi-purpose rooms may be reserved for the following days and times.

Sunday through Thursday 0800 to 2200
Friday and Saturday 0800 to 2400
The Day Preceding a Holiday 0800 to 2400 49.2.

Reservations should be made by the sponsor (in person) at your area housing office, and are accepted on a "first come, first served" basis. The sponsor may designate a representative over 18 years of age in writing to make the reservation for him/her. The representative must show their ID card when they pick up the keys. Reservations for activities regularly held once a week or more can be made at the beginning of each quarter (January, April, July, and October) for the whole quarter. Consumption of alcoholic beverages is prohibited.

49.3. Clean up the multi-purpose room immediately following functions. This room is a non-smoking area. Clear the room of all decorations and personal property. Clean the floor before turning in the key. Failure to follow the rules will result in the responsible person or organization being denied future use of the multi-purpose room for a minimum of six months.

50. TELEVISION ANTENNAS:
Television hookups, located in the living room and master bedroom areas, are connected to the central antenna located on your roof.

51. SHOPPING CARTS:
Shopping carts are stored in the first floor stairway of each tower for use by building residents. Return immediately after use. Do not leave carts in your apartment, hallway, or elevator. Shopping carts are to be used only for groceries. Do not use them to haul your refuse, etc.

SECTION H - TERMINATION OF MFH

52. GIVING NOTIFICATION:
The housing office will contact you 90 days prior to your DEROS to verify the date. Please notify your housing office as soon as you know you are PCSing.

53. PRE-TERMINATION INSPECTION:
This inspection is designed to assist you in preparing for the termination of your quarters. During this inspection, a housing inspector will identify normal maintenance to be accomplished by our maintenance department and any damages beyond fair wear and tear for which you may be held responsible. The housing inspector will give you a cleaning checklist and will discuss your individual cleaning needs.

53.1. Government Cleaning:
Residents vacating due to PCS, retirement, Early Return of Dependents (ERD) with orders and government directed moves, are authorized government cleaning. These moves require minimum cleaning standards to be met by the resident to clear the quarters.

53.2. Non-Government Cleaning: Residents moving due to change in rank, larger quarters, and ERD without orders, five-year limitation (civilians), must clean their quarters to the same standards as government contract cleaning to pass their final inspection.

53.3. The responsibility for final clearance of the housing unit rests solely with the resident/sponsor. NOTE: If you need a substitute to stand in for you at the final inspection, notify the housing office in advance, and they will provide guidance.

54. FINAL INSPECTION:
The final inspection ensures residents meet the standards of cleanliness required to clear the quarters, and identifies any additional maintenance needs. If you fail your final inspection we will re-inspect your quarters within 24 hours. In the case of a second failure the government will clean the unit and the resident/sponsor will be charged for the cleaning.

ATTACHMENT 1

HANDY HOUSEHOLD CLEANING TIPS

1. Polishing Fixtures:
If bathtub or sink fixtures become dull due to the build-up of soap film, soak a cloth in vinegar and wrap it around the faucet or handle. Leave the cloth on for a few minutes then remove it, polish the fixtures to a shine.

2. Removing Tub Decals:
Use hot vinegar to remove stubborn, sticky no-slip decals from the bathtub. Vinegar can also be used to remove stick-on hooks from painted walls or the refrigerator. Saturate a cloth or sponge with vinegar and squeeze the liquid behind the hook so that it comes in contact with the adhesive, gently pry off and clean the remaining residue with the vinegar soaked cloth.

3. Preventing Clogged Drains:
Grease and food particles should be wiped away before dishes are rinsed. Fatty liquids left over from cooking should be allowed to cool. Once solidified, fat can easily be lifted off and discarded in the trash rather than rinsed down the drain. A screen or strainer should protect all drains where hair is washed. Never put rice or other dehydrated food products in the drain.

4. Bathroom Tile:
A solution of one-half cup bleach to one-half gallon of water will remove residue or film from tile.

5. Dishwasher:
Keep your dishwasher odor free by adding two teaspoons of baking soda to its regular cycle at least twice a week.

6. Floors:
To strip wax from floors, use a solution of ammonia and water. Use a scraper, single-edged razor, and/or scouring pad to remove build-up. Rinse the floor with vinegar and water to remove cleanser residue. Scouring pads also work well to remove scuff marks and stains. Use ready shine wax to eliminate the need for buffing.

7. Walls and Ceilings:
To remove marks or stains from walls or ceilings, soak the affected area for a few seconds with warm, soapy water and wipe with a damp cloth or scouring pad. Adhesive from hooks or tape can be removed by using a single-edged razor blade and then follow procedure for removing marks from walls. Toothpaste or rubbing alcohol can be used to remove crayon marks from walls.

8. Mold and Mildew:
To help prevent mold and mildew, always run the AC during the cooling season. Make sure all windows are closed when AC is on. When showering, leave the bathroom open for ten minutes to clear steam from the room. A solution of 1/4 cup of bleach and 1 gallon of water will remove mold from most surfaces. Check, clean, or replace AC filters at least once a month. Use exhaust fans only while cooking or using the bathroom, do not let them run continually. Clean the dryer lint screen after each use. Periodically check dryer exhaust hose for kinks or holes.

9. Windows:
Use a small paintbrush, toothbrush, or knife to clean in the corners of tracks or windowsills. Use newspaper to dry windows; this eliminates smears and smudges on the panes. Do not clean tinted windows with ammonia products. Instead, use a soft cotton cloth and soapy water. To clean blinds, soak in bathtub, and clean with a soft brush.

10. Stove:
Oven cleaner and scouring pads work well for cleaning oven racks. For hard to remove areas use a single-edge razor blade. Soak oven parts in ammonia and water over night or place in a large plastic bag with ammonia and water and bake in the sun. Table salt will clean up messy oven spills. Let the oven cool, wet spill area, sprinkle with salt and let it work for a minute. Scrape away the stain, and then wash the area clean. NOTE: Ovens and broiler units should be cleaned regularly as well as the top burners to prevent grease buildup from becoming a fire hazard.

11. Porcelain:
Use a pumice stone to remove water/calcium deposits from bathtubs, sinks, and toilets.

12. Cabinets/Counters:
A solution of bleach and water works well to remove stains from counters, cabinets, doors, etc.

13. Adhesive:
If shelf paper leaves drawers/shelves sticky, spray area with ammonia based cleaner. Work over the area with your fingers and then wipe off.

14. Parking Lots/Driveways:
Use dirt, sawdust, or kitty litter to soak up surface oil and grease; sweep-up and dispose of the material.